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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

We try our best to get your order processed and shipped out as quickly as possible! Your order can take up to 30 days to arrive, however it usually shows up at your door in a fraction of that time. 

To create an account click the “My account” button on our home page! If you do not have an account it will give you an option to create one. If you already have an account it will log you in automatically if you have logged in previously on the same computer. 

To change your shipping address please contact us immediately! If it has been over 24 hours then we will not be able to change the shipping address.

You will get an email after your order and will be able to track it every step of the way using your own unique tracking URL,

We will never keep your credit card information on file. You may save your information at checkout for a speedy checkout next time, but we will never be able to access or see the credit card information. 

Yes we charge sales tax based on your billing location. You will see your state’s taxes on the checkout page. 

We ship to nearly every single country out there! If you have any questions feel free to email us at support@fashionbugstore.com

It depends on what you order. If our warehouse has all the products you ordered in stock then it will come in one package!
If you need to swap an item

Returns and Exchanges

You may view our return/refund policy here

Sorry about that! Please reach out to our support team at returns@fashionbugstore.com and we will get you situated right away! 

Oh no! Please send us email at support@fashionbugstore.com and we will get you a replacement immediately!

Go ahead and send us an email at returns@fashionbugstore.com with your order number. We will give you directions on the returns process! 

Go ahead and reach out to us on the contact us page or email us directly at support@fashionbugstore.com with any questions! 

Please let us know right away! After the order is sent out for delivery we will not be able to get it back! 

Yes. You can change or cancel an order by reaching out to us within 24 hours! 

Reach out to us to see if we have new stock inbound. If we do then you can reserve it for yourself! 

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